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Your Online Electronic Cigarette Store!

855-ALTSMOKE (855-258-7665)

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AltSmoke

General F.A.Q

  1. What is an Electronic Cigarette?
  2. What is in the Liquid?
  3. Do atomizers and batteries last forever?
  4. How long does a standard cartridge last?
  5. Does AltSmoke have a warranty policy?
  6. How much is shipping?
  7. Where do you ship from?
  8. Can these devices help my quit smoking?
  9. While ordering certain products I notice some options are not available. Why?
  10. Can I smoke My Electronic Cigarettes anywhere and everywhere?
  11. Is the Electronic Cigarette intended to be used by anyone?
  12. Have any other questions?

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What is an Electronic Cigarette?

A Electronic Cigarette is an electronic device that vaporizers a solution to create an experience that is very similar to smoking. There are typically three components that make up a Electronic Cigarette: the cartridge, the atomizer, and the battery. The cartridges are previously filled with a solution that when heated up will produce vapor. The atomizer is where the magic happens, here is where it all takes place to actually the solution and create the vapor.

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What is in the Liquid?

The solution is made up of four basic ingredients. The main ingredient is Propylene Glycol which is considered to be safe by the FDA as a food additive. The second ingredient is actually water. The third ingredient is actually a combination of flavorings that give the vapor a flavor. The final ingredient is Nicotine. NOTE: Nicotine is extremely addictive and with all these devices are intended for adults of legal smoking age who are presently smoking. It is important that you treat the liquid with extreme care and also to keep it in a place that is out of reach of children and pets.

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Do atomizers and batteries last forever?

Simple answer is no. While the atomizers themselves can last as longer than 4 weeks, we suggest that you always have a few on hand. Both the battery and atomizer are consumables as in they will eventually fail. It is important to have a few on hand in the case of failure. The battery itself typically lasts up to 300 recharges but just like with regular batteries you may notice the frequency of recharging the battery may increase. Having extra batteries is also a good idea! NOTE: when you are ready to lay a battery to rest permanently do not just discard them into the trash can, please recycle them as you would any other battery.

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How long does a standard cartridge last?

Most companies advertise their cartridges as lasting the equivalent of 2-4 packs of cigarette. This is simply not the case. It's all relative on how often you use the product. We recommend taking at least a 30 minute break in between sessions. But in the end we would say that one cartridge would last the equivalence of about 7 cigarettes. When you start to notice that the vapor is diminishing, either refill your cartridge or put a new prefilled one on.

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Does AltSmoke have a warranty policy?

We warranty all batteries, chargers, atomizers, and PCC for 14 days from receipt of the product. It's very important to test each item as quickly as possible to ensure that they are in working order. If you have an issue with any of the chargers, batteries, atomizers or PCC please use the Contact Us link at the top of the page. Please include your order number, phone number, email address and a brief description of the problem.

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How much is shipping?

Shipping prices are based upon weight of the product. We do offer shipping only to the USA and APO addresses. We offer three different kinds of shipping options via USPS. First Class, Priority Mail, and Express Mail. First Class typically takes 3-7 days to arrive depending on where you are located, Priority Mail typically takes 2-3 mailing days to arrive, Express Mail arrives in 1-2 shipping days (sundays are not an option) and needs to be ordered the day prior in order to go out for Express the following days. Express mail is the only shipping option that is guarenteed to arrive in 1-2 days the others may take slightly longer but the dates listed are the average arrival times.

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Where do you ship from

We are located in New Philadelphia, Ohio. We typically prepare/ship orders out the same day or next. We know that when you order items online you want them shipped as quickly as possible. We have been in operation since January of 2009 and have built a reputation on great products, great customer service and great shipping times.

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Can these devices help me quit smoking?

The short answer is, a Electronic Cigarette is NOT advertised/marketed as a smoking cessation (quitting) device. There have been ZERO studies done on the success/failure rate of those who choose to try and quit smoking via personal vaporizers, therefore, at this time, it is only being marketed as a traditional tobacco cigarette alternative. Now, this doesn't mean its impossible to quit. Anything and Everything is possible, and perhaps there are people out there reading this who have quit! Some users have even reported having no desire to smoke traditional tobacco cigarettes after they had adapted to Electronic Cigarette. In the end, its the user, not the device, who chooses to quit.

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While ordering certain products I notice some options are not available. Why?

Sometimes you will notice that certain options that should be available are not showing up under certain products. This typically means we are out of said selection. We do this as we believe in shipping out our orders quickly and by putting an option up that we do not have in stock is more often than not aggravating to our customers. We do not sell products that we do not have in stock. On rare occasions our stock may be one off and if this is the case we will contact you directly to inform you of the issue and we will try to rectify it as quickly as possible so we can get your order out to you as fast as possible.

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Can I smoke My Electronic Cigarettes anywhere and everywhere?

Well it depends on where you live, certain states/cities have resently tried adding Electronic Cigarette to their smoking ban. Although keep in mind that regardless of where you are you should still be curtious to others. If there are no bans in your state/city it is still up to the establishment on whether or not they permit the use of Electronic Cigarette's inside.

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Is the Electronic Cigarette intended to be used by anyone?

Absolutely Not! These products are intended for use by persons of legal smoking age, not by non-smokers or by children, women who are pregnant or breastfeeding, or persons with or at risk of heart disease, high blood pressure, hypertension, diabetes, or taking medicine for depression or asthma. Consult a physician if you experience nicotine misuse symptoms such as nausea, vomiting, dizziness, diarrhea, weakness and rapid heart-beat or hypertension. If you smoke tobacco products, you are encouraged to stop. Altsmoke products are not a smoking cessation product and have not been tested as such. Please keep these products out of the reach of children and pets; ingestion of certain pieces can present a choking hazard, and ingestion of the non-vaporized concentrated ingredients in the cartridges can be poisonous. This product and the statements made within have not been evaluated by the US Food and Drug Administration or any other international health or regulatory authority, unless otherwise noted in AltSmoke's materials. These statements and AltSmoke's products are not intended to diagnose, treat, cure, or prevent any condition, disorder, disease or physical or mental conditions and should not be used as a substitute for your own physician´┐Żs advice.

Warnings: Nicotine is addictive and habit forming; very toxic by inhalation, in contact with the skin and if swallowed; danger of serious damage to health by prolonged exposure if swallowed; irritating to eyes and skin; may cause sensitization by skin contact; may cause harm to the unborn child; vapors may cause drowsiness or dizziness; very toxic; very toxic to aquatic organisms, may cause long-term adverse effects in the aquatic environment; after contact with skin, wash immediately with plenty of water and seek medical advice; in case of accident or if you feel unwell, seek medical advice (show the label when possible); this material and its container must be disposed of in a safe way; use appropriate containment to avoid environmental contamination. Warning for California Residence: This product contains nicotine, a chemical known to the State of California to cause birth defects or other reproductive harm.

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Have any other questions?

If you still have a question try visiting our forum and create a post or send us a message and we'll be glad to assist you.

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