What is AltSmoke LLC

AltSmoke is an in-store vape shop fit for long-time, experienced vapor users and newcomers ready to get away from traditional tobacco. Our vape shops have been serving the Ohio & Kentucky communities with quality products since 2009, making us one of the first (and now, most experienced) vape shops in America.

We want each of our customers, when shopping in one of our stores, to feel welcomed. If you have questions about a product you can contact us to speak with one of our knowledgeable staff members at a location near you. We always appreciate customer feedback. If you had a great experience, let us and your vaping peers know! If you had a poor experience, contact us and we’ll try our best to make it right.

Our Local Vape Shops?

We have ten convenient vape shops located across Ohio and Kentucky. These aren’t your average retail stores - each comes equipped with an e-juice tasting bar and all the vape products and accessories you can desire. Some of our choice stores also house a pool table, TVs and gaming systems. We don’t expect our customers to come in just to replenish their juice or pick up new coils. Each customer - new and regular - is welcome to hang out with our friendly staff and test out new flavors.

If you find a product you like, contact one of our vape shops to make sure it’s in-stock before visiting us. Each store stocks tanks, coils, replacement pods, e-juices, mods, batteries, chargers and more. Learn more about our Ohio and Kentucky vape shops and how to contact us here. We currently have stores in Columbus, Gahanna, Springdale, Cincinnati, New Philadelphia, South Euclid, Canton, Lexington, East Lexington (Andover), and Louisville and each provides high-quality customer care - check out our location reviews to see for yourself!

Our Local Vape Shops?

Just like each of our retail vape shops, our store is focused on the customer. We have a 14-day money back guarantee on all products (except consumable products such as liquid and cartridges). If you’re not satisfied, contact us and we’ll process a refund once we receive the item back.

Our most popular products include starter kits, mods, tanks, and e-juice, but we have plenty more options to choose from. You may also want to visit our clearance section to find some sweet deals. If you’re interested in a product you don’t see online, contact us and let us know - maybe we’ll stock it in one of our stores!

Our vapor store provides customer support via our contact form and, as always, quality vaping products. If you have immediate questions you can also reach customer service at (855) 258-7665. Don’t hesitate to call us with any product questions or additional support.