A good business relationship is based upon mutual trust. This includes your relationship with
What This Policy Covers
This policy covers how AltSmoke.com (�we�) treats personal information that we collect regarding visitors and users (�you�) of the
AltSmoke.com site. Personal Information is defined as identification information about you such as your name, address, email address, and phone number that is not otherwise publicly available.
The Information That We Collect About You
On AltSmoke.com you have almost total control over what information we may have about you. In most cases, we will not have personal information about you unless you voluntarily give it to us when establishing an account, placing an order, etc. This information includes, name, address, email address, shipping address, telephone number, credit card information, and any other information that we may consider necessary to serve you properly. (For example, we cannot deliver merchandise that you have ordered unless we have an address to deliver it to.) You may choose not to provide this information. However, a decision not to provide the information we request may mean that we are unable to process your order.
You may provide us with information about other individuals (for example, you may request shipping to another individual and their address). We will safeguard this information as carefully as we would your own information. We also retain the same right to use this information as we would use your information (for example, we may need to contact them regarding shipping, we may contact them with information about offers and products we believe they may be interested in, etc.)
The only personal information we collect from you without requesting it is your IP (Internet Protocol) address and the identity of the web site you visited prior to visiting AltSmoke.com. Your IP address is the number which the internet uses to identify you while you use the internet. This number does not provide us with other information about you (such as name, address, etc.). However, if it is important for us to contact you, your IP address may be used to identify your internet provider and you may be contacted through that channel. This will only be done if we have a significant need to contact you and we do not otherwise have accurate contact information. We identify the site you visited prior to our site to acquire knowledge of sites which may be providing links to AltSmoke.com.
How We Use Your Information
Information collected about you is collected for the purpose of serving you. We need this information to ship products that you order, respond to questions you may pose to us, resolve problems and disputes, and to offer you products that we believe may interest you.
We may use this information to communicate with you under a number of circumstances, such as in response to a request from you for information, notification of changes in our policies, distribution of our monthly newsletter, or contact regarding your account with us.
As we serve you, it becomes necessary to share your personal information with other entities on a �need to know� basis. (For example, we need to share your credit card information with our financial institution in order to receive payment, a merchant needs to know your shipping information in order to ship merchandise to you. When your merchandise is shipped, the selected carrier must have access to your shipping information in order to make the delivery.)
Access Within AltSmoke.com
Access to your personal information is restricted within
AltSmoke.com on a �need to know� basis. Employees, agents, and anyone in any way connected with
AltSmoke.com. AltSmoke.com recognizes that credit card information is particularly sensitive. Credit card information is only accessible to
AltSmoke.com personnel who need this access to process financial transactions and financial institutions involved with those transactions.
Use Of Your Information For Marketing Purposes
When you provide personal information to us, you are automatically subscribed to our monthly email newsletter and may receive other offers or marketing materials from us by email. You may opt out of these email contacts if you desire.
To enhance the benefit of AltSmoke.com to you, we use �cookies.� Cookies are small text files we place on your computer. These files contain a small amount of data which can anonymously identify you to the
AltSmoke.com system. (For example, cookies help us keep track of a series of merchandise selections. The cookie tells us that the selections were made by the same visitor, but cookies by themselves do not tell us who the visitor is.) Cookies are used to track usage of the
AltSmoke.com site. We cannot track your personal site usage or where you have been on the site, however information we collect through cookies helps us to determine which pages are most popular with our users. Also, cookies help us to keep track of simultaneous users who are adding items to their shopping cart and placing orders at the same time. This is standard procedure for virtually all sites that use a shopping cart format. You may be able to set your web browser to reject cookies. However, rejection of cookies may negatively affect your ability to use the
How You May Correct Information
You may update or correct your personal information, by entering the �My Account� area of
AltSmoke.com and selecting the �Account Info.
& Password Change� area. You will be able to correct or update information there
AltSmoke.com is intended to be safely viewed by general audiences. No offensive material of any kind is welcome on
We do not knowingly solicit orders from any individuals below the legal age to enter into a binding contract in their home jurisdiction. Such individuals may only use AltSmoke.com through the involvement of a responsible adult.
What This Policy Does Not Cover
We cannot state or control the policy of companies that we do not own or control, or people that we do not employ or manage.
Although we take appropriate measures to safeguard your personal information against unauthorized use or disclosure,
How To Contact Us
If you have any questions, comments, suggestions, or wish to contact us for any reason, you may do so at:
Updates And Effective Dates
We may modify these policies at any time. We encourage you to review this policy frequently so that your understanding of our policy will remain current.
The Terms and Conditions posted on this site were updated on or about January 1st, 2009.