Stephen, NYPlaced an order for a Silver Bullet on Wednesday afternoon. A few hours later I received a call from Rob checking in with me to clarify the order. He was thorough, knowledgeable and above all super cool. I can’t say enough about my experience with Altsmoke. And I can’t wait to get my Silver Bullet. Thanks Rob!

Lawrence, CA Super first time experience with Altsmoke. I ordered the Yeti and it came fast, fast fast! Rob, you are the best.

Dale, OrangeburgHate to say I started my ecig experience somewhere else and had a horrible time. That fiasco was canceled and I ordered my Yeti from Altsmoke. Order shipped quickly, got my cig and I am a happy camper. I'll be adding to my ecig setup and will gladly order from Altsmoke again. Thank you!

Joel, Florida Altsmoke is absolutely #1 in customer service and quality, I have been vaping for 2 years and I have never seen higher quality products no matter what e-cig you use.

Christine, California The perfect match...........Silver Bullet with tea bag cart mod. What more could you ask for. I've been using my SB since Friday (today is Sunday). Haven't charged it yet and it's still going strong. I love my 510s but this is like comparing a Chevy to a Bentley. I'm really impressed. So glad I ordered it. Service is great. Thanks so much, Rob.

Jan, Seattle Just got my yeti usb passthrough and carrying case and as always super speedy delivery plus I think I'm a little in love with my new passthrough, if you have a yeti I'd say get one.

AC - Philadelphia, PA Being relatively new to the world of ecigs and "vaping," but not new to e-commerce (I have worked in the online shopping industry for over 12 years), I have found Robert Winslow's AltSmoke.com to be a thoroughly professional and reliable online source for e-cigarette supplies, e-liquids, and accessories. While not huge, this small shop has satisfactorily fulfilled all of my ecig needs to date.

As proprietor, Robert himself has been surprisingly accessible, friendly, and helpful in communicating and answering all of my questions and concerns quickly. His shop's prices are highly competitive, and his shipping and fulfillment of orders is impressive - all of my orders have been packaged and mailed swiftly, securely, and safely.

AltSmoke provides a refreshingly "old fashioned" level of attention to customer service, sorely missed in today's impersonal world of online shopping. On the occasion where I had an issue with a purchase, AltSmoke not only quickly replaced an item, but also followed up, making sure that the process went fairly and smoothly. It was evident that my satisfaction with the transaction was of high importance.

Now with a new web site, with it's updates to interface design, shopping process, and customer tools (like tracking, online chat, wish lists etc.), AltSomke demonstrates its intention to stay up to date and succeed, evolving its product offerings and improving an already great customer experience. Other online ecig vendors would do well to note this effort as a model of customer service and satisfaction. AltSmoke obviously intends to stay in business - as far as I can tell, it's should and deserves to do well.

Jason, Washington All I have to say is wow. Placed an order for a usb pass... and 10 minutes later get an email saying its shipping with a tracking number. Now that is quick service.

Krakkan, New Orleans Wanted to say thanks to Robert and say anyone who is thinking of ever purchasing from AltSmoke go for it.
They are quick friendly and very reliable...

Groovn, Tennessee Thanks Rob, great service your giving all of us, I ordered Saturday after 11:00AM not expecting my package to go out untill Today, But was I ever wrong, It was on it's way in less than an hour and was here waiting on me when I got home from work today.

Wildsky, Nebraska Speaking of the juice, that DP is really good - I can't say its like Dr. Pepper - but I love it! Been VAPING it all day... Super service from Rob...

Kent, Unknown I also just ordered a mini from Rob at Altsmoke.com on Saturday morning. I got it in the mail on Monday morning. Very fast! He's also been very helpful answering all my questions.

Wolf, Washington Mine came in today too. Talk about fast. Battery is charging. Too bad I didn't think to order juice and empty carts. Oh well, put it off to being a noob to e-cigs.

Pam, MD Add me to the list of happy AltSmoke customers. I was amazed at how quickly I got my order and was very pleased with everything I ordered. Rob is great to deal with.

Jan, Washington O-M-G I ordered the green 901 on Tuesday and its here on Friday the mailman just dropped it off. I cant believe how freaking fast you are on getting things shipped, Rob its true you do rock

Ikenmoke, PA Rob does kick alotta a§§, unbelievably fast shipping and 100% perfect customer service

Tauk, TN Rob.. you Really DO rock brother.. your customer service and friendliness are SPOT ON.. without fail or hesitation.. i know it's gotta be rough being fully stocked.. being a newer supplier and such.. but you keep up the service and you WILL get alot of customers and hopefully be able to drop all the daytime stuff and sit at home all day reaping the rewards of your efforts..

Mike, Michigan I ordered a USB Pass-through for a DSE901 from AltSmoke.com. Site navigation and purchase process was simple and straight forward. Shipping was almost instantaneous! I was amazed how fast the order arrived!

Communication is excellent... email confirmations of order, payment received and shipping (with tracking#) all received very quickly! Best of all ...The USB Pass through appears to be well made of Quality parts and has the DSE901b vaping better than it was with a fresh battery. Overall a flawless transaction! Highly recommended supplier.

Duckies, PA Received my shiny new green 901 today (ordered 3/18). Yay!!

Nicowolf, OH Rob is incredible. He devotes a HUGE amount of time to us. He is available for real time chat almost every time I stop by to visit the site which is frequently. He answers his PMs here promplty. I see him camped out here quite frequently, lurking, waiting for someone in need of his help with product or a question to answer. He ships right away, no procrastination there. I have stopped in to the site and chatted with him on several occasions, and he is always happy to answer my questions, show me his latest ideas, chat about technology, ecigs, almost anything. He does everything he can to plan ahead, honor his warranties, stand behind his products, and fix any problems we may have.

Rivlez, Unknown I ordered on 3/16 and received my order on 3/19 exactly as described. I will definitely be ordering from Rob again. Thanks!

Rob, Wisconsin 2nd order from Rob, all good, and I get my stuff faster from him, than my Juice supplier who is 3 hours away.....Wish everyone gave this kind of service!

OldBiker, Mississippi Hi all, I had a slight problem with billing and duplicate orders yesterday, MY FAULT not Robs. After a cpl of emails Rob called me just to make sure everything was cleared up. Even though this is my 1st order with him, and not a very big one at that, He went to the trouble to make sure everything was right and He did so quickly. I haven't dealt with a lot of e-cig suppliers as I'm still rather new, but I know from experience that a lot of online retailers of other products are nowhere near this helpful. Thanx Rob - GREAT job!

Rev. Mac, North Carolina I have had about 3 orders with Rob now, and all i can say is that he is the best always quick to answer a question, and just as quick to ship out an order. Thanks Rob

Phovasia, Maryland I ordered Wednesday around noon, my order was here Friday at 2:00. It is as if Rob was hanging out at the post office having the orders called in to him. I ordered a 901 starter, a pass through, and two extra vaporizers. They all work great.

Qdilla, IL Rob u the man got my ubs passthru in two days WTF! Other shippers and suppliers take a note,write it down,and take a picture.This is how u get stuff done,Can't wait too try the juice

whoiam, Unknown I just can't believe how quickly my orders arrived!!! Also am EXTREMELY impressed with the product. I ordered a battery and usb bypass - both working wonderfully. Then I decided that I'd like the green battery and atomizer - received in a record two days after I ordered them and now my favorite vaporizer. Alt Smoke rates four stars in my book for quality service and product....

Majestic, Wisconsin I have to agree. I've only been vaping for two months now and I have found Rob's customer service to be one of the best. Reliable fast shipping and service after the sale.

Unforgiven, Colorado ...I would recommend this site to anyone who wants fast and friendly service.

Yogurt, Unknown I received my package 3 days later. And the 901 has me hooked. I am definately gonna be going all out with e-cigs. I am very satisfied. Rob's customer service is awesome. You got my recommendation

Agnes Peacock, CA I agree with everyone else. This seller definitely is working hard to achieve excellent customer service and quick shipping. He is very attentive to his business, and it shows with all the happy customers (including myself). Thank you, I will be returning.