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  • Frequently Asked Questions

    • Where is AltSmoke Located?

      We are currently located in the heart of it all, Ohio. We are located in the South East Corner, right next to the board of PA and WV.
    • Where do you Ship to?

      We currently only ship within the U.S.A.
    • What do you charge for shipping?

      We charge a flat rate of $5.99 for shipping anywhere in the U.S.A., orders above $84.99 ships for FREE!
    • What is an Electronic Cigarette?

      The Electronic Cigarette is a device that imitates traditional smoked tobacco in cigarette form. The device is typically composed of 3 parts: the cartridge/mouthpiece, atomizer, and a rechargeable lithium battery. Depending on the type of device, when the user inhales it will typically activate the switch in the battery, which then powers the atomizer. The atomizer then uses the liquid it's been taking from the cartridge, and heats it. This causes the vapor to be created and allows the user to inhale the water based/nicotine/flavoring vapor.
    • What exactly is in the cartridge?

      There are three main ingredients that make up the eLiquid, or Fog Juice:

      Water: This should be pretty straight forward.

      PG (Propylene Glycol): Which is considered a GRAS (Generally Recognized as Safe) by the FDA (Food and Drug Administration). Propylene Glycol is a lot of items that we use through out the day. You can find it in Flavoring, Smoke Machines, Food Coloring, and more.

      Nicotine: You should know what this is.

      Flavoring: This is what allows the Liquid to have a 'taste' to it.

    • Are the Products FDA Regulated/Approved?

      At the present time, the devices are neither regulated or approved by the FDA. But there are quite a few products out in the market the people use daily that are not FDA Approved. We make no claims with any of the products that we sell. These devices are not here to help you quit, it is simply an alternative to traditional smoking tobacco.
    • Can anyone use the Electronic Cigarette?

      No! We recommend this device to SMOKERS ONLY! This device should not be used by people who do NOT smoke, or smokers under the legal smoking age of their state! For more information PLEASE READ OUR DISCLAIMER at the bottom of this page!
    • Can your devices help me quit smoking?

      First off these are NOT Smoking Cessation Devices, there hasn't been any studies that proves whether they can assist you in your journey to quit smoking. These devices are whatever you use them for, in the end it's up to the person to decide whether they want to quit or not.
    • How long does the cartridges last?

      It varies from unit to unit, and person to person. For myself, I would say that a cartridge is equivalent to 8-16 cigarettes. But it all depends on how often you use it, how deep you inhale, how often you puffed on your cigarettes, etc. Keep in mind, that these do not continue to burn like regular cigarettes.
    • How Long Does A Battery last?

      Once again it varies from device to device, how often you use it and everything else. I would say, for me that the device labeled 'The Yeti' lasts between 1-3 hours. But it varies how often the device is used, but as all rechargeable batteries there is typically a 'lifespan' before the rechargeable battery officially dies. They say the average rechargeable lifespan is 300 recharges. And it's not a bad suggestion to pick up a few extra batteries with your order, this will allow you to have 'backups' when your batteries need recharged or something goes wrong.
    • What is your Standard Nicotine Content?

      High: 16mg
      Medium: 11mg
      Low: 6mg
      None: 0mg
    • How can I become an Affiliate?

      If you CLICK HERE and signup, you will be registered as an affiliate. After you've registered as an affiliate, you can use your Affiliate link to direct traffic to AltSmoke.com, every order that is done through your affiliate link will be credited to your Affiliate Account. If you have any questions about the affiliate program, please inquire. We issues payments every $100 that is accumulated.
    • What is your Return Policy?

      We offer a standard 14 day warranty/return policy, the warranty starts from the date the items are received (according to the tracking number). If for some reason you feel that the item you received is not up to your expectations, you are more than welcome to return the item for a full refund (minus shipping & handling). Please keep in mind while ordering that any Consumable items (Cartridges & Juice) are NON-Refundable/Exchangeable (Due to safety reasons). If an item you purchased has stopped working within the 14 day period, we will replace the non-working item. Please use the CONTACT US if you want to return a defective item.
 

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